Customer Success Manager

Tamarind Intelligence is seeking a driven and resourceful Junior Client Success Manager who will act as the primary point of contact between a company and its clients. This role is pivotal in fostering strong, long-lasting relationships, ensuring client satisfaction, and driving business growth through effective account management and up-selling opportunities. This is a hybrid role, based in Barcelona.

Working closely with the Customer Success lead, this role focuses on onboarding, day-to-day client support, and driving user engagement across accounts. It’s an excellent opportunity for someone looking to further develop their career in Client Success within a fast-paced, international SaaS environment.

Key Responsibilities

• Support client onboarding and training sessions

• Manage day-to-day client queries and provide timely, high-quality support

• Monitor user engagement and proactively follow up with clients

• Manage user access, permissions, and platform setup

• Maintain accurate CRM records and client data

• Assist in preparing usage reports and renewal materials

• Coordinate client surveys and collect feedback

• Support the Product Feedback Programme logistics

• Collaborate with internal teams (analysts, tech, sales) to support client needs

Why Tamarind Intelligence?

Working for Tamarind Intelligence offers an exciting opportunity with:

• Interesting and challenging tasks in a friendly environment.

• Significant learning experiences: a hands-on introduction to research skills, working directly with senior analysts.

• Opportunities to work on strategic issues and influence business decisions in one of the world's new disruptive industries.

We offer a start-up working environment, tracking regulatory and market data in highly disruptive new sectors such as nicotine and tobacco alternatives, and cannabis, among others. Further benefits include:

• Central office in Barcelona.

• Flexible working hours/short Fridays.

• Hybrid work.

• Annual salary review.

• Flexible tax-beneficial remuneration for transport, health insurance, restaurant and child-care.

• 1–3 years of experience in Customer Success, Account Management, SaaS, or similar client-facing roles

• Strong communication skills, with the ability to engage confidently with clients

• Highly organised, with strong attention to detail and time management

• Proactive mindset with a hands-on approach

• Comfortable working with data and engagement metrics

• Experience with CRM systems (e.g., Zoho, HubSpot) is a plus

• Ability to collaborate effectively with cross-functional teams

• Fluent in English (additional languages are a plus)