Account Manager

Tamarind Intelligence is seeking a driven and resourceful Account Manager who will act as the primary point of contact between a company and its clients. This role is pivotal in fostering strong, long-lasting relationships, ensuring client satisfaction, and driving business growth through effective account management and up-selling opportunities. This is a hybrid role, based in Barcelona.

Key Responsibilities

• Customer Relationship Management: Build, maintain, and nurture strong relationships with existing clients, serving as their main contact and trusted advisor.

• Account Growth: Identify new opportunities within client accounts and proactively introduce additional services or products to meet clients’ evolving needs.

• Project Coordination: Oversee the delivery of products or services, ensuring projects are completed on time, within budget, and to the client’s satisfaction.

• Problem Resolution: Address client queries, concerns, and issues promptly, coordinating with relevant internal teams to deliver effective solutions.

• Contract Management: Negotiate terms, renew contracts, and ensure compliance with agreed service levels.

• Collaboration: Work closely with sales, customer success, marketing, and product teams to deliver a seamless client experience and achieve shared business objectives.

What We Offer

• Competitive salary and commission structure.

• Opportunities for professional growth and advancement.

• Supportive team environment within a forward-thinking company.

• Flexible working arrangements and benefits package.

About Tamarind Intelligence

Headquartered in Barcelona, Tamarind Intelligence is a world leader in business intelligence for high-growth industries and provides global market and regulatory data for policy makers and manufacturers of next generation nicotine products.

• Proven experience in account management with evidence of meeting or exceeding targets

• Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.

• Effective organisational and time management skills, capable of managing multiple priorities.

• Proactive approach to problem-solving and ability to work to deadlines

• Commercial awareness and a results-driven mindset.

• Competence in using CRM software and working closely with Marketing

• Bachelor’s degree or equivalent experience preferred.

• Fluent in English language.